Privacy Policy

Who we are

LIFE IS TOO SHORT LIMITED is the organisation responsible for deciding how and why personal information is used for the purposes described in this policy.

Company name: LIFE IS TOO SHORT LIMITED
Company number: 15724492
Business address: Suite 6, Tower House, New Portreath Road, Redruth, England, TR16 4QL
Email: enquiries@lifeistooshort.services
Telephone: +44 7771 583387

In this policy, “we”, “us” and “our” refer to LIFE IS TOO SHORT LIMITED. “You” refers to a person visiting our website, contacting us or using our services.

Information we collect

The information we receive depends on how you interact with us.

Information you provide

• Contact details, such as your name, email address and telephone number.
• Details included in an enquiry, including the type of service you are considering and your preferred contact method.
• Information and instructions you choose to provide for preparing or reviewing a will, such as relevant names, relationships, intended beneficiaries and appointments.
• Correspondence, questions, clarification requests and amendment instructions.
• Order, payment and transaction details needed to administer the service and maintain business records.

Information collected through the website

When you visit the website, technical information may be processed where necessary to operate and protect it. Depending on the website configuration, this may include your IP address, browser type, device information, access times, requested pages and basic diagnostic records.

Information we ask you to limit

Please provide only information relevant to your enquiry or agreed service. Do not send payment card security codes, account passwords or unrelated personal records through a general contact form. Where information about another person is needed for your instructions, provide only what is relevant and ensure you have an appropriate reason to share it.

How we use your information

We use personal information for purposes connected with operating our service, including:

• Responding to enquiries and explaining available services.
• Confirming service scope, fees, payment arrangements and expected delivery times.
• Receiving and clarifying instructions relevant to a will-writing order.
• Preparing, reviewing, sending and, where agreed, amending draft documents.
• Communicating with you about questions, delivery and service administration.
• Processing payments through the applicable payment provider and reconciling transactions.
• Maintaining accounting, contractual and business records.
• Protecting the website, identifying misuse, handling complaints and establishing or responding to legal claims where necessary.
• Meeting applicable legal and regulatory requirements.

We do not use information supplied for a will-writing enquiry to create unrelated marketing profiles. If we introduce a new purpose that is not compatible with the original purpose, we will provide further information and obtain consent where the law requires it.

Our lawful basis for processing

Data protection law requires us to have an appropriate lawful basis for each relevant use of personal information. The basis depends on the purpose and circumstances.

• Taking steps before a contract or performing a contract: handling enquiries, confirming arrangements and providing the service you request.
• Legal obligation: keeping or disclosing information where applicable law requires us to do so, including relevant accounting obligations.
• Legitimate interests: where appropriate, managing ordinary business operations, maintaining website security, keeping proportionate business records and dealing with service concerns. We consider the impact on your rights and interests before relying on this basis.
• Consent: where consent is the appropriate basis, such as for certain optional cookies or communications where required. You can withdraw consent for future processing at any time; this does not affect processing lawfully carried out before withdrawal.

We do not assume that one lawful basis applies to every activity. Where necessary, we assess the relevant purpose and circumstances before processing begins.

Information relating to will preparation

A will-writing service can involve personal information about family relationships, intended beneficiaries, personal wishes and other circumstances. We use this information only to the extent reasonably necessary to understand your instructions, prepare the agreed document, communicate with you and administer the service.

Information you provide may refer to people other than yourself. Please ensure that you have an appropriate reason to provide their details and that the information is relevant to your instructions. We do not ask you to provide unrelated details about family members.

We do not use will-related information for unrelated advertising. If a particular request falls outside the service agreed with you, we will explain this before using the information for any additional purpose.

When information may be shared

We do not sell personal information. We share it only where reasonably necessary for the purposes described in this policy, where you have requested or authorised the relevant sharing, or where disclosure is permitted or required by law.

Depending on the arrangements actually used to provide the service, recipients may include:

• Website, hosting and email providers that support the operation of our website and communications.
• Payment service providers that process transactions and help maintain payment records.
• Professional advisers who assist with accounting, legal matters or business administration where appropriate.
• Public authorities or other parties where disclosure is required by law or necessary to establish, exercise or defend legal claims.

Service providers should receive only the information reasonably necessary for their assigned function and must handle it in accordance with the applicable contractual and legal requirements.

We do not routinely distribute your will instructions to unrelated businesses or use them as promotional material.

International transfers

Some website or communication providers may process information outside the United Kingdom. Whether this occurs depends on the providers configured for the website and the services used.

Where personal information is transferred internationally and the relevant data protection rules require safeguards, we will use an applicable transfer mechanism, such as an adequacy regulation or decision, or appropriate contractual safeguards. Information about the relevant safeguard can be requested using the contact details in this policy.

How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected, taking account of applicable legal requirements, accounting obligations, the need to maintain service records and the handling of potential disputes. Retention periods are reviewed and information is deleted or anonymised when it is no longer needed, unless continued retention is justified.

These periods describe our intended retention approach, not a guarantee that every record will be deleted on a particular day. Records may need to be retained longer where law requires it or where they are necessary to establish, exercise or defend legal claims. Information that is no longer needed should not be kept indefinitely.

Before publishing this policy, we will ensure that the periods above match our actual record-keeping arrangements and any obligations applying to the specific service.

How we protect information

We take appropriate technical and organisational steps designed to protect personal information against unauthorised access, accidental loss, alteration or disclosure. Measures may include access restrictions, secure account practices, appropriate provider controls and limited access to service records.

No method of sending or storing information can be guaranteed to be completely secure. You should avoid sending unnecessary confidential details through a general contact form and contact us promptly if you believe information you provided has been sent to the wrong person.

Cookies and website technologies

Our website may use essential technologies needed to provide core functions, maintain security or remember basic settings. If analytics, embedded media or advertising technologies are enabled, they may collect additional technical or usage information according to their configuration.

Where consent is required for non-essential cookies or similar technologies, these should not be activated before valid consent is obtained. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functions.

Please see our Cookie Policy for further information. The final wording should reflect the cookies and plugins actually installed on the website.

Your data protection rights

Depending on the circumstances and the lawful basis relied upon, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure where the legal conditions for deletion are met.
• Request restriction of certain processing.
• Object to processing where the law gives you that right, including an absolute right to object to direct marketing.
• Request a portable copy of certain information where the right to data portability applies.
• Withdraw consent where processing is based on consent.
• Raise a concern with the relevant data protection supervisory authority.

These rights are not all absolute and some apply only in particular circumstances. We may need to verify your identity before responding to a request.

We will respond to a valid data protection request without undue delay and normally within one month of receiving it. Where a request is complex or multiple requests have been made, the applicable law may allow an extension of up to a further two months. If an extension is needed, we will explain this within the initial one-month period.

We do not normally charge for handling a request. A reasonable fee may be permitted, or a request may be refused, where the law allows this because a request is manifestly unfounded or excessive.

To exercise a right, contact us using the details below and explain what you would like us to do.

Children’s information

Our website and will-writing enquiry process are intended for adults seeking information about the service. Please do not submit personal information about a child unless it is relevant to your instructions and necessary for the service you are discussing.

Where information about a child is necessary for a requested service, it should be limited to what is relevant and handled with particular care.

Changes to this policy

We may update this policy when our website, service arrangements, data handling practices or applicable legal requirements change. The current version will be published on this page. If a significant change affects how we use information already collected, we will provide additional information where required by law.